Shipping Policy

This Shipping Policy applies to orders placed through JESSICA.shop.

Website: https://jessica.shop
Email: SaccucciSioma6147@outlook.com
Business address: 12 Lotissement Les Proles, 18140 Argenvières, France

1. Free Standard Shipping

JESSICA.shop provides free standard shipping on every order without conditions.

Free standard shipping applies:

• To every order

• Without a minimum purchase amount

• Without a promotional code

• Without a membership requirement

• Without a standard shipping charge

If an optional expedited or premium delivery method is offered, its price will be displayed before the order is submitted.

2. Estimated Delivery Time

The estimated total delivery time is:

15–20 calendar days from the date the order is confirmed.

This estimate includes normal:

• Payment verification

• Order processing

• Product preparation

• Personalised production where applicable

• Packaging

• Dispatch

• Transit

Calendar days include weekends and public holidays, although carriers may not make physical deliveries on every weekend or public holiday.

3. Order Processing

Orders may be subject to:

• Payment authorisation

• Address verification

• Fraud-prevention checks

• Product allocation

• Personalisation review

• Production and fulfilment preparation

An order confirmation will be sent using the contact information provided during checkout.

We will contact the customer where reasonably possible if an order cannot be processed because payment is not authorised, information is incomplete, personalisation requires clarification or a product is unavailable.

4. Delivery Locations

Available destinations are those accepted during checkout.

JESSICA.shop is not required to deliver to a destination that the checkout system does not accept.

Carriers may be unable to serve certain restricted locations, forwarding services, temporary addresses or particular postal facilities.

5. Delivery Information

Customers must provide complete and accurate:

• Recipient name

• Street address

• Municipality

• Postal code

• Country

• Email address

• Telephone number where required by the carrier

Address errors should be reported immediately to SaccucciSioma6147@outlook.com.

We will attempt to correct an address before dispatch, but changes cannot be guaranteed once fulfilment has begun.

6. Tracking

Where tracking is available, information will be sent by email or displayed on the order-status page.

Tracking may take time to update after dispatch. A temporary lack of tracking activity does not necessarily mean that the parcel has stopped moving.

7. Separate Parcels

An order containing multiple products may be delivered in separate parcels.

Customers will not be charged an additional standard shipping fee because an order is divided into multiple shipments.

8. Delivery Delays

Delays may occasionally occur because of:

• Severe weather

• Carrier disruption

• Public holidays

• Customs or border procedures

• Security inspections

• Incorrect delivery information

• Personalisation clarification

• Events outside reasonable control

If an order has not arrived by the end of the 15–20-calendar-day estimate, contact us and include the order number.

We will investigate the shipment and provide an appropriate solution.

9. Legal Rights for Late Delivery

If goods are not delivered within the agreed period, the customer may require delivery within an appropriate additional period.

Where the requirements of French consumer law are satisfied, the customer may cancel the contract and receive reimbursement.

Where delivery by a particular date was an essential contractual condition, applicable law may permit cancellation without requiring an additional delivery period.

Nothing in this policy limits those rights.

10. Lost Parcels

If a parcel appears lost, email SaccucciSioma6147@outlook.com.

We may ask the customer to:

• Confirm the delivery address

• Check safe delivery locations

• Ask household members or neighbours

• Review carrier notices

• Contact the local delivery office

• Complete a reasonable carrier declaration

If a parcel is confirmed lost before delivery, JESSICA.shop will provide an appropriate replacement or refund.

11. Parcels Marked as Delivered

If tracking shows delivery but the parcel cannot be found, the customer should:

1. Check the delivery location and safe places.

2. Ask household members and immediate neighbours.

3. Review delivery photographs or carrier notices.

4. Contact the carrier where possible.

5. Email JESSICA.shop if the parcel remains missing.

We will review the available evidence and assist with an investigation.

12. Failed Delivery

If delivery fails, the carrier may:

• Attempt redelivery

• Leave collection instructions

• Hold the parcel at a collection point

• Return the parcel to the sender

If a parcel is returned because the customer provided an incorrect or incomplete address, we will contact the customer regarding redelivery or an appropriate refund.

Any deduction or additional charge will be applied only where lawful and proportionate.

13. Damaged Parcels

If a parcel arrives damaged, photograph:

• The external packaging

• The shipping label

• The internal packaging

• The affected products

Send the photographs and order number to SaccucciSioma6147@outlook.com.

Prompt reporting assists the investigation but does not remove statutory rights.

14. Transfer of Risk

For consumer purchases, risk generally passes when the customer, or a designated third party other than the carrier, physically receives the goods.

Different rules may apply if the customer independently appoints a carrier not offered by JESSICA.shop.

15. Returns

The business address in this policy is not automatically the return address.

Customers must contact SaccucciSioma6147@outlook.com before returning a product to obtain the authorised instructions and destination.

16. Contact

For delivery assistance, contact:

JESSICA.shop
Website: https://jessica.shop
Email: SaccucciSioma6147@outlook.com
Address: 12 Lotissement Les Proles, 18140 Argenvières, France

Include the order number and delivery postal code.

Last updated: 14 October 2026