Return & Refund Policy

This Return & Refund Policy applies to consumer purchases made through JESSICA.shop.

Website: https://jessica.shop
Email: SaccucciSioma6147@outlook.com
Business address: 12 Lotissement Les Proles, 18140 Argenvières, France

Nothing in this policy excludes or restricts mandatory rights under French or European Union law.

1. Statutory Right of Withdrawal

Consumers generally have 14 calendar days to withdraw from an eligible online purchase without providing a reason.

For goods, the withdrawal period generally begins on the day after the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If goods from one order are delivered separately, the period generally begins after receipt of the final item, lot or component.

2. Exercising the Right of Withdrawal

The customer must communicate a clear withdrawal decision before the applicable period expires.

The customer may use the online withdrawal function available on the website or email:

SaccucciSioma6147@outlook.com

The request should include:

• Customer’s full name

• Order number

• Email address used for the order

• Products concerned

• Delivery address

• Date the products were received

• A clear withdrawal statement

The customer may write:

“I hereby notify JESSICA.shop that I am withdrawing from my contract for the purchase of the products identified in this message.”

JESSICA.shop will acknowledge receipt of the withdrawal request.

3. Returning Products

After communicating withdrawal, the customer must return eligible products without undue delay and no later than 14 calendar days after sending the withdrawal notice.

Contact JESSICA.shop before sending a return. We will provide the authorised return destination and instructions.

The business address in this policy is not automatically the return address. Products must not be sent there unless JESSICA.shop expressly confirms it as the authorised destination.

4. Condition of Returned Products

Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics and functioning.

The customer may be responsible for diminished value caused by handling beyond what would reasonably be permitted in a physical shop.

Where reasonably possible, products should be returned with:

• Original packaging

• Product labels

• Protective packaging

• Included accessories

• Accompanying materials

Missing original packaging does not automatically remove a statutory withdrawal right.

5. Personalised and Made-to-Order Products

The statutory right of withdrawal may not apply to cards or other products that:

• Were made to the customer’s specifications

• Contain customer-selected names, dates or messages

• Were clearly personalised

• Cannot reasonably be resold because of customer-specific content

This exception applies only where all legal conditions are satisfied.

Customers retain all statutory remedies where a personalised product is faulty, damaged, incorrectly produced or does not match the approved personalisation instructions.

6. Return Shipping Costs

For a withdrawal based only on a change of mind, the customer is responsible for the direct return cost.

We recommend using a tracked return method and retaining proof of dispatch.

JESSICA.shop will bear reasonable return costs where required by law, including for qualifying faulty, damaged, incorrect or non-conforming products.

7. Refunds Following Withdrawal

Following a valid withdrawal, JESSICA.shop will reimburse the amounts received for the affected products.

Standard shipping is free, so no standard outbound delivery charge applies.

Where the customer voluntarily selected an optional paid delivery service, we are not required to refund the additional amount exceeding the cost of the least expensive standard delivery service offered.

Refunds will be issued without undue delay and no later than 14 calendar days after JESSICA.shop is informed of the withdrawal.

For goods, reimbursement may be withheld until:

• We receive the returned goods; or

• The customer supplies acceptable evidence that the goods were sent back,

whichever occurs first.

Refunds will normally be issued using the original payment method without a refund-processing fee.

8. Faulty, Damaged or Incorrect Products

Contact us if a product:

• Arrives damaged

• Is defective

• Is not the product ordered

• Contains a production error not present in the approved information

• Does not match its description

• Is missing an essential component

• Otherwise fails to comply with the contract

Email the order number, a description of the issue and photographs where reasonably possible.

Photographs assist our assessment but will not be used to unreasonably reject a valid statutory claim.

9. Legal Guarantee of Conformity

Consumers benefit from the French legal guarantee of conformity.

For eligible new goods, the guarantee generally applies to a lack of conformity appearing within two years after delivery.

The consumer may generally request repair or replacement. The chosen remedy may be refused where it is impossible or legally disproportionate.

Where the statutory conditions are met, the consumer may receive:

• Repair

• Replacement

• A proportionate price reduction

• Cancellation of the sale and reimbursement

Statutory remedies are provided without cost where required by law.

10. Hidden Defects

Consumers may also benefit from the guarantee against hidden defects under Articles 1641 and following of the French Civil Code.

Where the legal conditions are satisfied, the customer may return the product for reimbursement or retain it and obtain an appropriate price reduction.

A hidden-defect claim must generally be brought within two years after discovery of the defect, subject to applicable law.

11. Exchanges

Exchanges are subject to product availability.

Where replacement is required by law, it will be provided without cost.

For a voluntary change-of-mind exchange, the customer may be responsible for return costs.

Customers are not required to accept store credit where the law gives them the right to a monetary refund.

12. Order Cancellation Before Production or Dispatch

To request cancellation, email SaccucciSioma6147@outlook.com immediately.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once fulfilment or personalised production has begun.

If a non-personalised order has already been dispatched, the statutory withdrawal provisions may apply.

13. Contact

For returns, withdrawals, refunds or statutory guarantee claims, contact:

JESSICA.shop
Website: https://jessica.shop
Email: SaccucciSioma6147@outlook.com
Business address: 12 Lotissement Les Proles, 18140 Argenvières, France

Last updated: 14 October 2026