Contact Information

Customers may contact JESSICA.shop regarding products, personalisation, orders, payments, shipping, returns, refunds, privacy rights or website use.

JESSICA.shop Contact Details

Store: JESSICA.shop
Website: https://jessica.shop
Customer-service email: SaccucciSioma6147@outlook.com
Business address: 12 Lotissement Les Proles, 18140 Argenvières, France

Customer support is provided by email so that enquiries can be recorded and handled accurately.

Product Enquiries

For a product enquiry, include:

• Product name

• Product-page link

• Relevant variation

• Specific question

• Photograph where helpful

Customers should review the product description, dimensions, materials and available options before ordering.

Personalisation Enquiries

For personalised products, include:

• Product name

• Requested message or design

• Relevant name or date

• Order number, if already ordered

• A clear explanation of the requested correction

Customers are responsible for checking spelling, punctuation, dates and other submitted details before confirming an order.

Changes cannot be guaranteed after personalised production begins.

Order Enquiries

For an existing order, include:

• Full name

• Order number

• Email address used at checkout

• Delivery postal code

• Clear description of the request

Do not send complete payment-card numbers, card security codes or passwords by email.

Returns and Refunds

Before returning a product, contact:

SaccucciSioma6147@outlook.com

We will provide the authorised return instructions and destination.

The business address above is not automatically the return address. Sending an unauthorised return there may delay processing.

Damaged, Faulty or Incorrect Products

When reporting a problem, include:

• Order number

• Product name

• Description of the issue

• Photographs where reasonably possible

• Photographs of the parcel and shipping label where relevant

Supporting evidence assists our assessment but does not restrict statutory consumer rights.

Privacy Requests

Requests to access, correct, erase, restrict or object to the processing of personal data may be sent to:

SaccucciSioma6147@outlook.com

Explain the right being exercised and provide enough information to identify the relevant account or transaction.

Written Complaints

Formal complaints may be submitted by email or post.

Email: SaccucciSioma6147@outlook.com

Postal address:
JESSICA.shop
12 Lotissement Les Proles
18140 Argenvières
France

The complaint should identify the order, explain the facts and state the requested remedy.

Response Handling

We aim to acknowledge and respond to enquiries within a reasonable time.

Requests involving delivery investigations, payment providers, production assessment or identity verification may require additional time.

Where more information is reasonably required, we will contact the customer.

Last updated: 14 October 2026